Frequently Asked Questions (FAQ)
Ordering & Payment
Q: How do I place an order?
A: Browse products, click “Add to Cart”, and follow checkout prompts. You can also contact us for assistance.
Q: What payment methods do you accept?
A: Only Ghana mobile money – MTN MOMO, TELECASH *formally VODAFONE CASH* Ghana credit/debit cards (Visa & Mastercard), and Ghana bank transfers.
Q: Is my payment secure?
A: Our payment gateway is SSL-encrypted for security.Powered by Accredit PayStack Ghana –
ABOUT Paystack Ghana –
Paystack Ghana is a Stripe subsidiary company focused on accelerating online commerce across Africa.Acquired by Stripe in 2020, Paystack processes payments for ambitious teams operating in Ghana and all over Africa, including Burger King, UPS, Crocs, MTN, and Under Armour .As a Stripe company, you can expect the same high quality service from Paystack Ghana.
Q: Can I pay on delivery?
A: No, all orders are pre-paid online during the purchase.
Q: Can I use a coupon code?
A: Yes, enter codes at checkout.
Delivery & Shipping
Q: How long does delivery take?
A: 5-15 days – All orders are shipped directly from the USA by accredited warehouses and suppliers.
Q: Do you deliver outside Ghana?
A: No, our sales are restricted to ONLY Ghana.
Q: How much is shipping?
A: Costs depend on package weight.
Q: Can I track my order?
A: Yes, use your tracking number sent via email/SMS on our track order page
Returns & Refunds
Q: Can I return or exchange an item?
A: Yes, within 7 days of delivery.
Q: How do I initiate a return?
A: Contact support with the order number and reason for the return request, or just fill out a form on REFUND AND RETURN PAGE and submit. We will respond within 24 hours
Q: When will I get my refund?
A: 60 business days after return confirmation.
Q: Who pays for return shipping?
A: Customer pays unless the item is defective.
Product & Order Issues
Q: What if the product is damaged or the wrong item?
A: Contact us immediately for resolution – or just fill out a form on REFUND AND RETURN PAGE and submit. We will respond within 24 hours
Q: Can I cancel or modify my order?
A: Yes, but only within one hour after placing your order
Log in to your account, cancel the order, and contact us ASAP for resolution.
Q: Are your products authentic?
A: Yes, we guarantee authenticity.
Q: Do you have a physical store?
A: No, we’re online-only…but we hav an office – Oxford Street,Osu-Re,Osu-Accra…Tel +233257775898
Gifts & Wrapping
Q: Do you offer gift wrapping?
A: Yes, with an additional fee
Q: Can I include a message?
A: Yes, enter text at checkout.
Other
Q: Can I purchase a gift card?
A: No
Q: How do I contact support?
A: Use the contact form, whatsApp or direct email – support@wapenzigifts.com
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